Disclaimer
The information on this page is provided for general educational and informational purposes only. Email-account recovery procedures, verification requirements, security features, and available recovery options vary by email service provider and may change over time.
We are not the email service provider and do not control or guarantee any third-party email provider's account-recovery process, security verification, or ability to restore access to an account.
Users should use the official account-recovery and security resources provided by their respective email service provider.
We do not request or require users to provide their email passwords, OTPs, two-factor authentication codes, recovery codes, security answers, or other confidential authentication credentials.
Information about tracking reports on this website relates to our package-tracking services. Availability and delivery of email reports may depend on the accuracy and accessibility of the email address supplied by the customer.
Your Security Matters
Keeping your email account accessible and secure helps you receive important information, including tracking reports and other notifications.
Never share your password or verification codes with anyone. When recovering an email account, always use the official recovery process provided by your email service provider.
Keep Access to Your Email to Receive Important Tracking Reports
Your email address can be an important part of your package-tracking experience. Tracking reports, shipment updates, and other information may be delivered to the email address you provide.
If you have forgotten your email password, lost access to your account, or are concerned about the security of your email, this guide explains the safe steps you can take to restore access and protect your account.
Important: We do not need your email password, one-time verification code, recovery code, or security answers to provide tracking information.
Forgot Your Email Password?
Forgetting an email password is common. The safest way to regain access is to use the official recovery process provided by your email service provider.
General recovery steps
Open the official sign-in page for your email provider.
Select Forgot password, Can't sign in, or the equivalent recovery option.
Enter the email address or username associated with your account.
Complete the identity-verification steps provided by the email provider.
Use an available recovery email address or phone number if requested.
Create a new, strong password when the provider allows you to reset it.
Sign in again and verify that your account is working normally.
Recovery options vary between email providers. Always follow the instructions displayed on the provider's official website.
If You No Longer Have Access to Your Recovery Phone or Email
If your old recovery phone number or recovery email is unavailable, don't share personal credentials with an unknown person or website.
Instead:
Start with your email provider's official account-recovery page.
Provide the information requested by the provider.
Use a familiar device or location when completing recovery, when possible.
Follow any additional verification steps.
Allow the provider's recovery process to determine whether your identity can be verified.
There is no universal recovery method that works for every email provider.
How to Protect Your Email Account
Your email account may contain personal conversations, documents, receipts, account notifications, and links for resetting other online accounts. Keeping it secure is therefore important.
Use a strong, unique password
Avoid using the same password on multiple websites. A unique password reduces the risk that one compromised website can affect your other accounts.
Enable two-step verification
If your email provider offers two-factor authentication or two-step verification, consider enabling it. This adds an additional security step when signing in.
Keep recovery information current
Regularly check whether your recovery phone number and recovery email address are still accessible to you.
Review account activity
Check recent sign-ins, devices, and security notifications when your email provider offers these features. Report activity that you do not recognize through the provider's official security tools.
Be careful with suspicious messages
Do not click unknown links or provide passwords, verification codes, or recovery codes to people who contact you unexpectedly.
Keep your devices updated
Use current operating-system and browser updates and maintain appropriate security protections on your computer or mobile device.
Protect Your Tracking Report
When you request or receive tracking information by email, make sure the email address you provide is correct and accessible.
Before submitting an email address:
Check the spelling carefully.
Make sure you can currently access the inbox.
Check your spam or junk folder if a report doesn't appear.
Avoid using an email account that you can no longer access.
Never provide your email password when requesting tracking information.
If a tracking report is sent to your email address, having access to that inbox helps you receive and review the information.
What You Should Never Share
For your security, never share the following with an unverified person or website:
Email password
One-time passwords (OTP)
Two-factor authentication codes
Recovery codes
Security answers
Authentication-app codes
Password-reset links
Legitimate email providers generally have their own secure verification systems. You should complete account recovery through the provider's official process.
Email Report Support
If you are expecting a tracking report by email and cannot find it, first check:
Your inbox
Spam or junk folder
Promotions or other filtered folders
Whether the email address was entered correctly
Whether your mailbox has available storage
If you still cannot locate the report, review the tracking information available through our website and contact our support team regarding the tracking request.
Important Security Notice
We will never ask you to send us your email password, OTP, two-factor authentication code, recovery code, or other confidential authentication credentials.
If someone asks you to provide these details while claiming to represent our service, do not provide them.
Email Report
Frequently Asked Questions
Can you recover my email password?
This page provides general educational information about email-account recovery. Password recovery should be completed through your email provider's official recovery system.
What should I do if I forgot my email password?
Visit your email provider's official sign-in or account-recovery page and select the appropriate password-recovery option. Follow the verification steps provided by the provider.
Can I recover an email account without my old password?
Some providers may offer alternative verification methods, such as a recovery phone number, recovery email address, or other identity checks. Available options depend on the provider and your account.
What if I lost my recovery phone number?
Use the email provider's official account-recovery process and follow the alternative verification options it provides.
Why is access to my email important?
Email can be used to receive tracking reports, shipment information, notifications, receipts, and other important communications. Maintaining access to your inbox helps you receive information sent to your email address.
I haven't received my tracking report. What should I check?
Check that your email address was entered correctly, then check your spam, junk, promotions, and other filtered folders. Also make sure your mailbox has enough available storage.
Should I give my email password to support?
No. You should never provide your email password to us or to an unverified person claiming to provide email assistance.
Should I provide an OTP or recovery code?
No. Never share OTPs, two-factor authentication codes, recovery codes, or password-reset links with another person.
How can I make my email account more secure?
Use a unique strong password, enable two-step verification when available, keep recovery information current, review account activity, and avoid suspicious links and attachments.